We take it very seriously if a member of staff is treated in an abusive or violent way. We have a ZERO TOLERANCE approach to any aggressive behaviour towards our staff. Our staff have the right to be treated with respect at all times without the risk of being attacked or abused. Under no circumstances will aggressive behaviours and abusive language be tolerated in our premises, over the phone, email and online. Unacceptable behaviours include and are not limited to using offensive language, shouting, swearing and any behaviours that may make our staff and other customers uncomfortable; any physical violence towards our staff or other customers; verbal abuse towards our staff or other customers in any form; racial abuse and sexual harassment towards our staff or other customers; stealing or causing damage to our premises, fixtures, tools, equipment and other customers’ belongings; and persistent or unrealistic demands, in person or via any other means, that may cause stress to our staff. We will refuse service and entry to the premises if you are intoxicated. If we exercise our right to terminate service no refund nor store credit will be issued. Offenders will be immediately banned from using our services and contacting us by any means including email, texting, messaging, and setting foot into our premises. We, if needed, have no hesitation to call on the 24/7 building security guards and, in some cases, the local police for assistance.
Unacceptable behaviours include (but are not limited to):
❌ Shouting or swearing
❌ Stealing
❌ Using offensive language
❌ Any behaviour that makes staff or customers uncomfortable
❌ Physical or verbal abuse
❌ Racial abuse or sexual harassment
❌ Damaging property or belongings
❌ Persistent or unrealistic demands causing staff stress
❌ Demanding unreasonable refunds or compensation
