We take it very seriously if a member of staff is treated in an abusive or violent way. We have a ZERO TOLERANCE approach to any aggressive behaviour towards our staff. Our staff have the right to be treated with respect at all time without the risk of being attacked or abused. Under no circumstances, aggressive behaviours and abusive languages will be tolerated in our premises, over the phone, email and online. Unacceptable behaviours include and are not limited to using offensive language, shouting, swearing and any behaviours that may make our staff and other customers uncomfortable; any physical violence towards our staff or other customers; verbal abuse towards our staff or other customers in any form; racial abuse and sexual harassment towards our staff or other customers; stealing or causing damage to our premises, fixtures, tools, equipments and other customers’ belongings; and persistent or unrealistic demands, in person or via any other means, that cause stress to our staff. Anyone appears to be intoxicated will not be allowed to enter our premises. We have the right to refuse or stop serving offenders who show unacceptable conducts. We in such event will terminate all services with the offenders with no refund nor store credit to be issued. Offenders will be immediately banned from using our services and contacting us by any means including email, texting, messaging, and setting foot into our premises. We, if needed, have no hesitation to call on the 24/7 building security guards and, in some cases, the local police for assistance.